Return & Refund Policy

Effective from: 22 July 2026

1. Quality standard

Seeds are graded and sealed in moisture-barrier pouches before dispatch. We stand behind the variety and packet grade printed on your invoice.

2. Valid claim scenarios

• Incorrect seed packet or quantity compared with the confirmed order.
• Parcel marked delivered but not received, following carrier verification.
• Items crushed, spoiled, or leaking because of transit mishandling.

3. Reporting deadline

Notify us within twenty-four hours of the recorded delivery timestamp. Attach photographs of the shipping label, outer carton, and affected packets with a brief written explanation.

4. Remedies

Approved cases may receive partial refund, full refund, or replacement dispatch depending on stock and route availability.

5. Non-qualifying situations

We cannot accept returns based on personal germination preference, natural seed colour variation, or packets opened before a claim is logged.