Cancellation Guidelines

Effective from: 22 July 2026

1. Buyer-initiated cancellation

Request cancellation through Track & Support while status remains "Processing." After the order moves to "Shipped," cancellation is no longer available.

2. Seller-initiated cancellation

We may cancel when a listed variety is unavailable at the seed desk or when the destination PIN becomes temporarily unserviceable. Prepaid amounts are refunded in full.

3. Refund processing time

Approved prepaid refunds are initiated within three business days and may require five to ten additional business days to reflect in your bank or UPI wallet.

4. COD orders

Cancelling COD before dispatch carries no penalty. Refusing a valid delivery without an approved reason may restrict future COD eligibility on your account.